Thoughts and Learnings

This is post is my thoughts on how the world is going to look at post this episode. Public spaces are cleaned  and disinfected like never before. People may find it not right to dirty a clean space. This means we can have cleaner cities as a consequence of this. Spitting in public would be looked down upon heavily. A behavioural change is on the cards.  There is  reduction in pollution  levels and it is good wake up call for all of us. Maybe every year we would declare 1 day for being inside the house like we are doing today. A good tactic to fight pollution and global warming?  People have started to realise how to be productive working from home.  Remote working  is going to become the norm in many industries wherever it is possible. People would be working from hometowns rather than moving to big cities permanently.  We could see  cities getting decongested  and  real estate prices falling  in many areas because of thi...

This post is in continuation to the previous post on auto finance business processes.  Contract servicing in Auto finance can be broadly classified into 3 Collections - All activities that involve collection of payments come under this. Based on milestones there are different process that happen.  The initial milestones involves informing the client of the missed payment through SMS, e-mail and phone sequentially.  If the client doesn't make payment even after the next milestone a home visit by the collections team to remind the customer about the money.  At the next milestone the client will be offered a restructured loan that would be a more favourable one.  The subsequent milestone requires a staff to meet the client and then try to retrieve the overdue amount.  If the client still does not pay, it would considered that the client is refusing to pay and that the client is not honouring the contract. The client would be consider...

Automobile finance is an auxiliary function of the automobile industry that finances the automobile purchase. Auto finance business processes can be classified into 2 main categories-Contract Origination/Creation and Contract Servicing. Each of these have sub processes as listed below. Contract Origination/Creation Deal creation Quotation creation Credit analysis Contract initiation/creation Contract activation Partner payments Contract Servicing Customer service related (Customer Info, Business partner updating, queries, other requests) Collection and Payment related Re-marketing and Resale Auto finance products Loan Products Retail Loan, Wholesale Loan, Balloon Loan   Leasing Products Retail Lease, Wholesale Lease, Financial Lease, Operating Lease