Order Management Process
This pertains to the management of a Sales Order. It is a simplified version of an MNC available in the public domain. The processes that come under this are: Expedite Cancellation Reporting Wrong shipments Keeping Wrong shipments Returning Wrong shipments Order Expedite An expedite is a request to improve a promise date on a Customer sales order/ship set. It can be raised by customers who have raised the order. It can also be raised by Account Manager assigned to a Customer’s account Two Types of Expedites Standard Expedite - A standard expedite can be requested by the Customer/Partner Executive Expedite - An Executive Expedite is an expedite request that has Exceptional Items Status (EIS) status or has been assigned a new product hold. Customers/Partners can only request an Executive Escalation through an Account manager, who can decide whether to proceed with the Executive Escalation. If an account manager proceeds, he/she must submit a valid busin...